FAQ

General Inquiries

Where can I check my order status?

Once your order is placed, we will send a confirmation email for you to easily monitor your canvas bag order status.

Is it possible to edit my order?

Order adjustments can only be made before your package enters shipping preparation.

Once your order is marked as pre-shipping, in transit, or delivered, no further edits will be allowed.

Payment Information

What payment methods do you accept?

We provide two safe and reliable payment options:

  • PayPal We primarily use PayPal to ensure secure transactions. You may pay with Mastercard, Visa, American Express, and Discover through PayPal.
  • Secure Credit Card Checkout We also accept direct credit card payments from Visa, Mastercard, American Express, and Discover.

What currency will I be charged in?

All purchases on our website are settled in US Dollars (USD). If your card uses a different currency, your bank will convert the amount using real-time exchange rates according to your region and card regulations.

Do you support installment payments?

We offer a 3-time installment plan for your purchases.

Shipping & Delivery

Which areas do you ship to?

We provide international shipping service covering Asia, North & Central America, Europe, and Oceania. You can complete payment via PayPal or credit card.

How much time does order processing and delivery take?

Standard order processing takes 3–7 business days after payment is confirmed.

Final delivery time depends on the shipping method you choose.

How can I track my package?

Right after you place an order, we will send a confirmation email containing your tracking information.

What if I’m not available to receive the delivery?

If you cannot sign for your package personally, the courier will usually attempt redelivery on the next working day or contact you to rearrange the delivery time — policies vary by country and shipping service.

If home delivery fails, you may need to collect your parcel from your local post office.

Returns & Exchanges

Are returns allowed?

We accept return requests under the following conditions:

  • The canvas bag must be bought directly from our official website
  • The product must be unused and kept in its original condition
  • All return and exchange applications must be submitted within 14 days upon delivery

Please contact our customer support team to start your return process.

Can I swap my item for another style?

Exchanges are allowed and follow the same rules as our return policy.

When you reach out to support for a return, simply mention you wish to exchange for a different canvas bag style.

Is returning items free?

Please contact our customer service to obtain the official return address first. After receiving the address, carefully repack the item in its original packaging and attach your purchase proof.

Free return shipping is only available in specific situations. If the return is not due to our store’s error, the return shipping cost will be subtracted from your refund.

How long does it take to process my return?

We will inspect and verify your returned canvas bag within 14 days after it arrives at our warehouse.

Once your return is approved, your refund, product exchange, or store credit will be issued within 14 business days.

If you have any other questions, you are welcome to contact our Support Center anytime.